Shareholder services provide a personal interaction with clients; it comprises of the call centre, broker liaison and query resolution to ensure efficient and effective attention to all shareholder enquiries. The following services are also provided by the call centre.
- Verification of shareholder instructions
- Maintenance of static details for shareholders
- Dealing with customer queries & complaints and all shareholder correspondence
- Shareholder queries can either be via e mail, telephone, walk in, ordinary mail or through the Issuers’s web site.
- Corporate Actions explanations
- Lost certificate replacements
- Deceased Estates verification.
- And General Investor information